Terms of Service

Version v2026-11-05 — last updated November 5, 2026

The short version

  • GreenReserve is a booking platform run by GreenReserve LLC, not a golf course. Each course sets its own prices, policies and rules (section 1).
  • Online bookings carry a $1.50 per-player GreenReserve booking fee, charged when you pay for your round. Nothing is charged when you book (section 2).
  • A card is saved only when the course has a late-cancellation or no-show fee. Saving it authorizes the charges in section 3.
  • A no-show is charged after the end of the day unless you check in first, and refunded if marked in error (section 4).
  • You can reply STOP to any text from us (section 6).
  • Our liability is capped at the fees you have paid us in the twelve months before a claim (section 7).
  • New York law. Disputes go to individual arbitration, or to small-claims court instead (section 9).

A plain-English summary, for orientation only. The numbered sections below are the terms that actually apply.

1.The service

GreenReserve is an online tee sheet and booking platform operated by GreenReserve LLC, a New York limited liability company(“GreenReserve”, “we”). It lets golfers book tee times at participating golf courses.GreenReserve is a platform, not a golf course operator: each course is run by its own staff, who set its prices, policies and rules, which you agree to follow when you book. Your payments for green fees, carts and anything else the course sells go to the course.

2.Fees

GreenReserve charges a $1.50 per-player booking fee on every online booking, shown before you book and added to the course's price. Nothing is charged when you book. The fee is charged when you pay for your round (at check-in, at the counter by card, or with the pay link the course sends you), usually in the same card payment as your round. It is also charged, on its own, if the course charges a late-cancellation or no-show fee under its posted policy; that charge may show on your statement as a separate “BOOKING FEE”. If you pay for your round in cash at the counter, no GreenReserve fee is charged. Bookings the course enters for you by phone or at the counter carry no GreenReserve fee.

Items the course's staff add to your round from its pro shop are priced by the course and are added to the same payment as your round. Where a course collects membership dues through GreenReserve, a GreenReserve fee of 1% of the dues and any initiation feeis added to what the member pays. GreenReserve charges courses no listing, subscription or commission fees. Card processing fees apply under the course's own Stripe account.

3.Card on file and what it authorizes

A course asks for a card when you book only if its policy has a late-cancellation fee or a no-show fee. The policy (the free-cancellation window, the fee amounts and when they are charged) is shown before you book and in your confirmation email. By saving a card you authorize GreenReserve to charge that card, on the course's behalf, as the posted policy says:

  • Where the policy holds the fee at the cutoff: the fee is charged when the free-cancellation window closes, and refunded when you check in; it is kept if you cancel after the window or don't show;
  • Where the policy charges only for late cancellations: the fee is charged when you cancel after the window;
  • A no-show fee, if the course has one, as set out in section 4;
  • GreenReserve's booking fee together with any of those charges (section 2);
  • Your round, and any pro-shop items added to it, when you check in and pay with that card.

These charges happen automatically, without further notice. GreenReserve applies each course's policy for it but does not set it.

4.No-shows

A booking that is not cancelled and not checked in may be marked a no-show by the course's staff, or automatically a set number of minutes after the tee time if the course uses that setting. If the course charges for no-shows, the charge is made after the end of that day (midnight at the course), or when the booking is cancelled if that is sooner: if you arrive and check in before then, you are not charged. If a no-show is marked in error, the course can reverse it and any no-show charge and booking fee taken for it are refunded.

5.Cancellations, changes and refunds

You can cancel or change your booking from your confirmation email, within the course's rules. Cancelling inside the free-cancellation window is free; cancelling after it is charged as the policy says, and that fee is not refundable. A hold taken at the cutoff is refunded when you check in. If the course cancels play (for example for weather), no fee is charged and a hold already taken is refunded. Refunds for anything else you buy from a course are the course's to decide.

6.Emails and text messages (SMS Terms)

By booking a tee time or creating an account, you agree to receive emails about your bookings: confirmations and changes, pay links and check-in, and notices the course sends about your booking day (such as weather or course conditions).

We text you only if you agree to it — by ticking the text-message box next to your number when you book or sign up for an event (it is never ticked for you, and you can book without it), or by saying yes when course staff read you our text-message terms. Texts are about your own bookings: a pay link, a day-of notice from the course, a receipt, and one text confirming you signed up — up to 4 messages per booking. A sign-in code is texted only when you ask for one. These are not marketing; we never send marketing texts without your separate opt-in. Message and data rates may apply. Reply STOP to any text to stop texts, or HELP for help.

GreenReserve does not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Carriers are not liable for delayed or undelivered messages.

7.Limitation of liability

GreenReserve is provided “as is”, with reasonable efforts toward uptime but no guarantee of uninterrupted availability. We are not responsible for course conditions, weather, the conduct of course staff, or disputes between golfers and courses. GreenReserve's liability for any claim arising from use of the platform is limited to the fees you have paid GreenReserve in the twelve months before the claim, and neither party is liable for indirect or consequential damages.

8.For course operators

If you operate a golf course on GreenReserve, your relationship with us — fees, payment routing, liability, indemnification, data ownership and termination — is governed by our Operator Agreement, which every operator accepts separately. These Terms still apply to your course's golfers.

9.Governing law and disputes

These Terms are governed by the laws of the State of New York. Any dispute will be resolved through binding arbitration on an individual basis, except that either party may bring a qualifying claim in small-claims court instead.

Changes to these terms

v2026-11-05 (current): the text-message section is headed SMS Terms and says we don’t sell or share text-message opt-in data or personal information for marketing (Twilio carrier registration).

v2026-11-02: texts are sent only to numbers that agreed — an unticked box when you book or sign up, or a spoken yes to course staff — at up to 4 messages per booking.

v2026-10-19: names GreenReserve LLC and moves governing law to New York; describes when fees are charged (nothing at booking; a card only when a course has a late or no-show fee); authorizes the cutoff hold, late-cancellation and no-show charges and the separate booking fee; no fee on cash paid at the counter; pro-shop items; the 1% membership fee covers initiation fees; text-message terms with STOP and HELP.

v2026-10-08: the fee on membership-dues payments became 1% of the dues, added to what the member pays.

v2026-09-29: the booking fee charged on its own on a no-show or a counter payment.

v2026-08: card-authorization language for late-cancellation fees, communications consent, governing law and arbitration; course-operator terms moved to the Operator Agreement.

Contact

Questions about these terms? Reach us at support@greenreserve.app.