Privacy Policy

Version v2026-11-05 — last updated November 5, 2026

The short version

  • GreenReserve LLC, a New York company, runs GreenReserve. We collect what we need to run your bookings (section 1).
  • A card is saved only when the course has a late-cancellation or no-show fee, and it is stored by Stripe. We never see your full card number (section 5).
  • Your booking goes to the course you booked, and to the service providers listed in section 4 that run the platform. We do not sell your data.
  • Booking and account messages are not marketing. Reply STOP to stop texts (section 3).
  • We use only sign-in cookies, and no advertising trackers (section 6).
  • You can ask for a copy of your data, or ask us to delete it, by email (section 8).

A plain-English summary, for orientation only. The numbered sections below are the policy that actually applies.

1.What we collect

GreenReserve is run by GreenReserve LLC, a New York limited liability company. When you book a tee time or create an account, we collect your name, email address and phone number, the booking itself (course, date, time, players, prices) and its history (check-in, changes, cancellations, payments). If you sign in with a code sent by text, we use your phone number for that. If the course has a late-cancellation or no-show fee, a card is saved to hold your spot; it is stored by Stripe, our payment processor, and GreenReserve never sees or stores your full card number. When you pay on the course's pay page, your card or Apple Pay / Google Pay details go straight to Stripe.

2.How we use it

To run your bookings: confirmations and changes, pay links and check-in, reminders, receipts, cancellations, and charging the payments described in our Terms of Service. If you create an account, to sign you in and show your bookings at every GreenReserve course. To keep the service working and secure: preventing abuse, and diagnosing errors.

3.Emails and text messages

We send emails about your bookings: confirmations and changes, pay links and check-in, and notices the course sends about your booking day. We text you only if you agreed — a box you ticked when you booked or signed up, or a yes you gave course staff — and we keep a record of that agreement (your number, when, how, and the wording you agreed to). Texts are about your own bookings, up to 4 messages per booking; a sign-in code is texted only when you ask for one. These are not marketing. We never send marketing texts without your separate, explicit opt-in.Reply STOP to any text to stop texts, or HELP for help. Message and data rates may apply.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

4.Who we share it with

We share your booking details (name, email, phone and tee time) with the course you booked, so its staff can run your round and contact you. We don't share them with any other course. We don't sell your data, ever.

We also use service providers who process data only to run GreenReserve for us: Stripe (payments), Resend (email), Twilio (text messages), Vercel (hosting and file storage), our database host, Sentry (error reports, which can include a recording of the page when an error happens and, for a small sample of visits, a recording of the visit itself, with all text masked), Cal.com (booking calls with courses) and Anthropic (the AI assistant in the course dashboard and the monthly review, which can see the course's bookings, including golfer names, to answer staff questions).

5.Payment data

Payments are processed by Stripe. A saved card lives with Stripe under its PCI-compliant systems; GreenReserve keeps only a reference to it. Your round, any pro-shop items, GreenReserve's booking fee, and any late-cancellation or no-show charge under the course's policy are charged through Stripe as our Terms of Service describe. GreenReserve's booking fee can appear as a separate charge labelled “BOOKING FEE”.

6.Cookies

We use only the cookies the service needs: a golfer sign-in (up to 90 days), a member sign-in for a course (90 days), staff and admin sign-ins for the dashboards, and a cookie remembering which course a staff login is viewing. When a payment form loads, Stripe sets its own fraud-prevention cookies. We use no advertising or tracking cookies.

7.Keeping your data

We keep booking and payment records for as long as we need them to run the service and as accounting, tax and legal rules require. Error reports are kept for a short time and then deleted by our provider.

8.Your rights

You can ask for a copy of the data we hold on you, or ask us to delete your account and personal information, by emailing support@greenreserve.app. We process requests within a reasonable time, except for records we must keep for accounting or legal purposes.

9.For course operators

The broader business relationship — fees, liability, termination and data ownership — is covered by our Operator Agreement. This section covers privacy specifically.

9.1What we collect from a course

The contact person's name, email and phone; the course's name, address, type, schedule, rates, photos and logo; staff logins and their permissions; the documents the course uploads; and the Stripe Connect identifiers that route its payments. When someone signs the Operator Agreement we record their name, title, the authority they confirm, the time, their IP address and browser. Banking details are handled by Stripe directly.

9.2Course data and your branding

Booking history, the contact details golfers give when booking at your course, and revenue data are held on behalf of your course and belong to you. GreenReserve does not use your golfer data for its own marketing, share it with other courses, or sell it. A golfer who creates a GreenReserve account can see their own bookings at every course in that account, and GreenReserve uses totals across courses to run and bill the platform. Your booking page carries your name, logo, colors and photos. You can ask for a full export at any time.

9.3Member data

Member records (names, emails, tier, dues and booking history) belong to your course and are shared only with the service providers in section 4 that process them for us.

9.4When a course leaves

We take the course page down and, on request, provide an export of your booking and golfer data, then delete it from our active systems, except for what accounting, tax or legal rules require us to keep.

9.5Stripe Connect and payment data

Green fees and dues go to your own Stripe Connect account; GreenReserve never holds them. Card data is stored by Stripe under PCI DSS; GreenReserve keeps only Stripe references and your Stripe account identifier.

Changes to this policy

v2026-11-02 (current): texts only with your agreement, and the record we keep of it; up to 4 messages per booking.

v2026-10-19: names GreenReserve LLC (New York); lists the service providers that process data, including the AI assistant; adds phone sign-in, pay pages, pro-shop items, cookies, keeping data and the text-message STOP and HELP terms; says what signing the Operator Agreement records.

v2026-08: added a communications-consent section, the white-label promise in writing, and a cross-reference to the Operator Agreement.

Contact

Questions about this policy? Reach us at support@greenreserve.app.