Operator Agreement

This is the agreement between your golf course ("you," "the course") and GreenReserve LLC, a New York limited liability company ("GreenReserve," "we"), for using GreenReserve's tee sheet and taking bookings through it. It works alongside our Terms of Service, which govern golfers' use of the site, our Privacy Policy, and the Brand License, which you sign with it. By signing it, you agree to the terms below.

1. What GreenReserve does, and its fees

GreenReserve is software, not a golf course operator. It gives your staff a tee sheet and booking tools, gives golfers a booking page for your course, and routes payments to your Stripe account. Your staff run the course and the tee sheet. You set your own prices, tee time schedule and policies (the cancellation window, late-cancel and no-show fees, and so on); GreenReserve applies what you configure but does not set it for you.

Listing is free: no setup fee, no monthly fee and no commission on your green fees. GreenReserve's fees are:

• $1.50 per player on each online booking, added to your price and paid by the golfer;
• 1% of membership dues and of any initiation fee collected through GreenReserve, added to what the member pays.

No GreenReserve fee is charged when a golfer pays for the round in cash at your counter, and bookings your staff enter by phone or at the counter carry no GreenReserve fee. GreenReserve charges no fee on pro-shop items your staff add to a round today; it would only start with a new version of this agreement.

2. Payments and Stripe Connect

Green fees, cart fees, pro-shop items added to a round and GreenReserve's booking fee are collected in one card payment on your Stripe Connect account. You are the merchant of record. GreenReserve never holds, pools or delays your funds; they settle to your Stripe account on Stripe's normal schedule. Stripe's standard processing fees apply to the full payment, including the booking-fee portion, and are borne by you as they are for any card payment you accept. GreenReserve's fee is transferred from that payment to GreenReserve as a Stripe application fee. When a late-cancel or no-show fee is charged, GreenReserve's booking fee may be charged alongside it as a separate charge, which shows on the golfer's statement as "BOOKING FEE".

Refunds: you can refund a booking at your discretion from your dashboard. GreenReserve's booking fee is refunded automatically whenever the round's charge is refunded in full. Late-cancellation fees charged under your posted policy are non-refundable except at your discretion.

Chargebacks and disputes: disputes over green fees, cart fees, pro-shop items or your course's policies (cancellation, no-show, refunds) are between you and the golfer, and you respond to them through Stripe. Disputes over GreenReserve's booking fee are GreenReserve's to handle.

3. Golfers' cards and your policy

A golfer is asked for a card at booking only when your policy has a late-cancellation fee or a no-show fee. Your policy is shown to the golfer before they book and in their confirmation, and you authorize GreenReserve to charge golfers' saved cards on your behalf exactly as that policy says:

• Hold at the cutoff: where your policy holds the fee when the free-cancellation window closes, the fee is charged then and refunded when the group checks in. It is kept if the golfer cancels after the window or does not show.
• Late cancellation: where your policy charges only for late cancellations, the fee is charged when the golfer cancels after the window.
• No-show: a booking can be marked a no-show by your staff, or automatically a set number of minutes after the tee time if you use that setting. A no-show fee is charged after the end of that day (midnight at the course), or when the booking is cancelled if that is sooner, so a golfer who checks in before then is not charged. If a no-show was marked in error, your staff can reverse it, and the no-show fee and the booking fee taken for it are refunded.
• Weather: if your course cancels play, no fee is charged and a hold already taken is refunded.

You are responsible for your policy being lawful where your course operates and for applying it fairly.

4. Messages to golfers

GreenReserve lets your staff send golfers notices about their booking day (for example a course alert, a weather delay, or a message to everyone booked that day), by email and, where it is turned on, by text message. You are responsible for what your staff send. These messages are for the golfer's booking only: never marketing, and never to anyone who is not booked. Golfers can reply STOP to any text. GreenReserve may limit or stop messages that break these rules or the rules of its messaging providers.

5. Liability

GreenReserve is provided "as is". We work to keep it available and reliable but do not guarantee uninterrupted uptime. GreenReserve's total liability to you for any claim arising from your use of the platform, however the claim is framed, is limited to the fees GreenReserve itself has collected from your course's bookings and memberships (not the amounts paid to you) in the twelve months before the claim. Neither party is liable to the other for indirect, incidental or consequential damages (lost profits, lost data and similar), even if advised they were possible. GreenReserve is not responsible for golfer no-shows, weather, course conditions, or the conduct of your staff or golfers.

6. Indemnification

You agree to indemnify and hold GreenReserve harmless from any claim, loss or expense arising from your course, your premises, your policies, the messages your staff send, or the conduct of your staff or agents.

GreenReserve agrees to indemnify and hold you harmless from any claim, loss or expense arising from a defect in the GreenReserve platform itself (how booking, payment routing or check-in works) where the fault is ours.

7. Term and termination

Either party may end this agreement at any time with 30 days' written notice (an email to admin@greenreserve.app is enough from your side). Either party may terminate immediately if the other materially breaches this agreement and does not fix it within 10 days of being told.

When your account closes, for any reason, your booking page comes down within 24 hours. On request, we will provide a complete export of your booking, golfer and revenue data. Your data is then deleted from our active systems within 30 days, except records we must keep for accounting, tax or legal reasons.

8. Your data and your brand

Your booking history, the golfer contact data collected through your bookings, and your revenue data belong to you, not GreenReserve. GreenReserve uses them to run the service for you, as described in our Privacy Policy, and never sells golfer or course data.

Your booking page carries your own name, logo, colors and photos. How GreenReserve may show your logo and photos is set out in the Brand License. We never use your branding, your golfers or your data to promote another course.

9. Communications to you

By using GreenReserve, you and your staff agree to receive email and text messages about the service: sign-in and verification codes, booking and payment notices, and similar operational messages. We never send you marketing text messages without your separate opt-in.

10. Governing law and disputes

This agreement is governed by the laws of the State of New York, without regard to conflict-of-law rules. Any dispute arising from it will be resolved by binding arbitration on an individual basis, except that either party may bring a qualifying claim in small-claims court instead. Venue for anything not subject to arbitration is New York.

11. Legal entity

GreenReserve is operated by GreenReserve LLC, a limited liability company formed in the State of New York.

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Changes to this agreement

v2026-11 (current): names GreenReserve LLC and moves governing law and venue to New York; the 1% membership fee also covers initiation fees; no GreenReserve fee on cash paid at your counter or on bookings your staff enter; sets out when golfers' saved cards are charged (the cutoff hold refunded at check-in, late-cancel and no-show fees, weather); a section on messages your staff send to golfers; your logo and photos are covered by the Brand License, signed alongside this agreement. Courses that accepted an earlier version must re-accept this version within 30 days of being notified.

v2026-10: GreenReserve's fee on membership-dues payments became 1% of the dues (it was $0.50 per payment), added to what the member pays.

v2026-08: expanded liability cap, two-way indemnification, termination and data-export mechanics, communications consent, and governing law/arbitration provisions.

Contact

Questions about this agreement? Reach us at admin@greenreserve.app.