Operator Agreement

This is the agreement between your golf course ("you," "the course") and GreenReserve for listing and taking bookings on the platform. It works alongside our Terms of Service (which governs golfers' use of the site) and our Privacy Policy. By connecting your course to GreenReserve, you agree to the terms below.

1. What GreenReserve does

GreenReserve is a booking platform, not a golf course operator. We give golfers a way to find and reserve tee times at your course, and we give you a tee sheet, booking management tools, and payment routing. You set your own pricing, tee time schedule, and policies (cancellation window, late-cancel fee, dress code, and so on) — GreenReserve enforces what you configure, but doesn't set it for you. Listing is free. GreenReserve's fees are a $1.50 per-player service fee on each online booking and a $0.50 fee on each membership-dues payment collected through GreenReserve; both are added to what the golfer or member pays, not deducted from your listed prices.

2. Payments and Stripe Connect

Green fees, cart fees and GreenReserve's service fee are collected in one card payment on your Stripe Connect account; you are the merchant of record. GreenReserve never holds, pools, or delays green-fee funds — they settle to your Stripe account on Stripe's normal schedule. Stripe's standard processing fees apply to the full payment, including the service-fee portion, and are borne by you as they are for any card payment you accept; GreenReserve charges you no fees on top of Stripe's. GreenReserve's service fee is then transferred from that payment to GreenReserve as a Stripe application fee. When a booking is refunded in full, the service fee is refunded to the golfer together with the green fee.

Chargebacks and disputes: disputes over green fees, cart fees, or your course's policies (cancellation, no-show, refund) are between you and the golfer — you handle the response and evidence for those through Stripe. Disputes over GreenReserve's own $1.50 service fee are GreenReserve's to handle.

Refunds: you can issue a refund for a booking at your discretion from your dashboard; GreenReserve's service fee is refunded automatically whenever the underlying green-fee charge is refunded in full. Late-cancellation fees, once charged per your posted policy, are non-refundable except at your discretion.

3. Liability

GreenReserve is provided on an "as-is" basis. We work to keep the platform available and reliable but don't guarantee uninterrupted uptime. GreenReserve's total liability to you for any claim arising from your use of the platform — however the claim is framed — is limited to the fees GreenReserve itself has collected (not the green fees passed through to you) in the twelve months before the claim. Neither party is liable to the other for indirect, incidental, or consequential damages (lost profits, lost data, and similar), even if advised such damages were possible. GreenReserve is not responsible for golfer no-shows, weather, course conditions, or the conduct of your staff or golfers.

4. Indemnification

You agree to indemnify and hold GreenReserve harmless from any claim, loss, or expense arising from your course, your premises, or the conduct of your staff or agents — things GreenReserve has no control over and didn't cause.

GreenReserve agrees to indemnify and hold you harmless from any claim, loss, or expense arising from the GreenReserve platform itself — a defect in how the booking system, payment routing, or check-in flow works, where the fault is ours.

5. Term and termination

Either party may end this agreement at any time with 30 days' written notice (an email to hello@greenreserve.app is sufficient from your side). Either party may terminate immediately if the other materially breaches this agreement and doesn't fix it within 10 days of being told about it.

When your account closes — for any reason — your booking page comes down within 24 hours. On request, we'll provide a complete export of your booking, golfer, and revenue data. Your data is then deleted from our active systems within 30 days, except records we're required to keep for accounting, tax, or legal compliance.

6. Your data

Your booking history, golfer contact data collected through your bookings, and revenue data belong to you — not GreenReserve. Golfer personal data is handled under our Privacy Policy; we don't sell golfer or course data to anyone, for any reason.

White-label promise: your booking page can carry your own name, logo, colors, and photos. From a golfer's perspective, it's your course's booking experience. We don't repurpose your branding, your golfer relationships, or your data to promote any other course, and we never will.

7. Communications consent

By using GreenReserve, you and your staff consent to receive transactional email and SMS related to the service — account verification codes, two-factor login codes, booking notices, and similar operational messages. We will never send marketing text messages to you or your golfers without separate, explicit opt-in.

8. Governing law and disputes

This agreement is governed by the laws of the State of New Jersey, without regard to conflict-of-law rules. Any dispute arising from this agreement will be resolved through binding arbitration on an individual basis, except that either party may bring a qualifying claim in small-claims court instead. Venue for anything not subject to arbitration is New Jersey.

9. Legal entity

GreenReserve is operated by {{COMPANY_LEGAL_NAME}}, a limited liability company formed in the state of New Jersey.

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Changes to this agreement

v2026-08 (current): expanded liability cap, two-way indemnification, termination and data-export mechanics, communications consent, and governing law/arbitration provisions. Operators who already accepted an earlier version are not required to re-accept — this version applies going forward and to any future disputes on the same terms as before.

Contact

Questions about this agreement? Reach us at hello@greenreserve.app.